As a security feature, one account cannot be logged into separate devices or smartphones. Using an eKey allows you to share a digital key...

Question How do I share admin access with someone? How do I create new admins? How to connect two cell phones to the lock? Answer As a...

Question How do I check the version of the app? Answer Here’s the step-by-step on how to check the version. Click the 3 bars at the top...

Question: Can I use both my email and my phone number to register on the TTLOCK App? Answer: You can use either email or phone number to...

Question: Can I access the TTLOCK App from the web? Answer: The App itself is only accessed through a smart, there is a web portal that...

Question: How do I adjust the sound on my Masgety Products? Answer: Some products allow for the volume to be turned off/on while other...

Question: How do I receive unlock notifications on my App? Answer: How can I get a notification when someone unlocks the door? I want to...

Question: How are security passwords set up? I need to set up my security in case I need to log into another smartphone. Answer: If...

Question: Can I register my Masgety Account using the Web Portal instead of the App? Answer: It is impossible to set up the account from...

Question: Can a wireless keypad be paired with the App? Answer: The wireless keypad is not available at this time for our products.

Question What functions in the App can be set as "recurring?" Answer The following App functions can be entered as recurring: passcodes,...

uestion How do I keep track of a lock's battery level? Answer The battery level of each lock is indicated on the opening page of the...

Question How do I get the records of my lock's activity to update when it has stopped? Answer if the records stop showing recent...

Question What does the Upload Data function do? It can be used to help fix a display error in the app. In rare cases, Some codes that may...

Question How to edit, delete, or create custom codes remotely? Answer All generated passcodes can be created remotely without a gateway;...

Most codes can be generated remotely. This means that you can just use your app and the code will be available for use. Codes will need...

You can set up a code with the numbers you want such as 6423 or 64367 by going to “Generate Passcodes”. Select "Custom" from the top row...

How do edit, delete, or create custom codes remotely? How do I get the records of my lock's activity to update when it has stopped? How...