Question Is it possible outside of bluetooth range? Is it possible to do it remotely? Legend: Yes= Can be done remotely Within bluetooth...

Question: What does a flashing LED of blue and red mean on the Masgety Gateway? Answer: If the gateway is flashing red/blue, this means...

Question: Is it safe to use the gateway outside? Answer: We do not recommend using it outside because this could expose the gateway to...

Question What type of micro-usb is necessary to provide power to the gateway? Answer The Masgety Gateway uses an Android cable type-C for...

Question What type of power adapter do I use for the Masgety Gateway? Answer Any cellphone power adapter is suitable for a power adapter.

Question Does my phone need to be near the gateway to pair it? Answer Your Gateway should be within 2 meters of the smartphone when...

Question How far should my router be from the gateway? Answer For best reception, it is recommended for the gateway to be within 15 ft....

Question What should I pair first, Lock or Gateway? Answer We recommend setting up the lock first and then pairing the gateway.

Question What devices are required for me to have remote management of my lock? Answer To remotely manage your locks, you need the...

Question Can I plug the Gateway into a USB hub, or does it need a wall plug? Answer The Masgety Gateway can be plugged into a USB power...

Question What is a Gateway? Answer A Masgety Gateway is a device that allows the Masgety Locks to be discoverable by wifi. It also allows...

Question What can and can't I do remotely with the Masgety Gateway? We have created this visual guide to show you which actions can be...

Question How close does the gateway need to be to the lock? Answer We recommend having the gateway within 15 Feet of the lock. The actual...

Question Can I set up my gateway if my locks are somewhere else? Answer Technically, a gateway can be set up anywhere with wifi and a...

Question Why is the light on the gateway flashing red and blue? Answer If the gateway is flashing red/blue, it means it is ready for...

Question Can multiple gateways be added to my TTLOCK App? Answer It is possible to add multiple gateways to the App.

Question How do I get the Masgety Gateway to detect the locks that are paired with my TTLOCK App? Answer When a gateway is paired with an...

How do I get the Masgety Gateway to detect the locks that are paired with my Masgety App? Can multiple gateways be added to my Masgety...