Masgerty S Smart Lock FAQs

• Is it possible to scan fingerprints remotely?

• Is the Masgety-S Smart Lock a cylindrical lock?

• How do I know, for sure, whether or not I am the super admin of the Masgety-S Smart lock?

• Is there a way to scan and add fingerprints remotely to a Masgety-S Smart Lock?

• How do I transfer the Masgety-S Smart Lock to another user?

• Can I turn off the lock alarm to the Masgety-S Smart Lock?

• Does the Masgety-S Smart Lock work with Z Wave?

• Why is the spindle on my Masgety-S Smart Lock so loose?

• Can this lock be installed to work on on either right-handed or left-handed doors?

• How do I file a warranty claim?

• Will this lock work with a smart lock gateway that is not a Masgety brand?

• Can the inside handle be locked in order to childproof the lock?

• Is this lock compatible with Tuya / Smartlife?

• Are the Masgety-S Smart Locks fire rated?

• Does this lock work with a Bluetooth extender?

• Can this lock handle rainy weather?

• Can this lock handle extreme temperatures?

• Does this lock work with ring alarm?

• Does the Masgety-S Smart Lock come with FOBs and physical keys?

• Can I open more than one lock at the same time using Masgety App?

• Is there a way to increase the amount of time the keypad remains lit?

• Does this lock integrate with the Airbnb App?

• Can I pair more than 10 Masgety-S Smart locks on my App and does each lock need its own gateway?

• Will the numbers on the smart lock keypad eventually wear off?

• Can I adjust the brightness of the lock?

• Can you rekey the smart lock to match another physical key?

• How do I light up the keypad on the Smart Lock?

• Door Compatibility- Masgety S

• How do I access my lock through the internet?

• How do I connect my Masgety Lock to Alexa? How can I use Alexa to control my lock?

• How do I add a new users to access my lock?

• Can I get copies of the physical key?

• How to add/pair more locks to the Masgety Smart Lock app?

• How do I create 4-digit codes where I get to choose the numbers?

• How do I keep my lock unlocked?

• I thought I would be able to open it remotely. Do I need to purchase your gateway for this to work ?

• What is passage mode and how do I use it?

• How can I view records on my App that show my lock activity?

• How do I receive unlock notifications?

• How do I change the name of my lock?

• How do I change the language of the lock?

• How do I set up the wireless key fobs on the Masgety S Smart Lock?

• How do I adjust the volume of the lock's voice?

• How many fingerprints can the Masgety-S Smart Lock save?

• How do I deactivate Secure Mode?

• If you use a physical key to unlock the lock will this activity show up in the notifications?

• How to add or modify fingerprints?

• How close does my phone need to be to the lock?

• How do I know if the door is locked when I'm on the inside? Is there an led indicator that lights up on the inside handle?

• Key related information for Masgety S Smart Lock

• Additional Keys