Masgety Gateway to Masgety Lock Checklist

Question

I am not sure if my Masgety Gateway is connected to my Masgety Lock. I am having Masgety Gateway connection issues. How do I check if my Masgety Gateway and Masgety Lock are connected?

Answer

Please ensure the following:

• Light on Masgety Gateway is flashing blue.

  • If the gateway is blinking red, it means that it is not connected to local wifi.

  • If the gateway is flashing red/blue, it means that the gateway is ready for pairing and set up with your phone.

• Ensure that Gateway is placed near the lock. We recommend about 10 feet.

  • This affects the signal strength and reliability of the remote connection.

• You are the person who originally paired to the lock your app/account.

Please check the following within the app.

• Check remote unlock/lock status button. This button will only appear if a Masgety Gateway is the connected to the lock.

  • If this icon does not appear, ensure the following:

    • The Masgety Lock and Masgety Gateway are about 10 feet apart.

    • Unplug the Masgety Gateway and plug it back in again.

    • Take out the batteries from the lock and place them back in again. Wait 5 minutes to see this icon reappears.

• Check Gateway status on app. See how to check below.

• Check the signal strength within the app. See how below. Medium or Strong strength is desirable.

• Check if remote unlock is turned on.